Westmount Dental Jarrow

I always feel quite relaxed when Gavin completes my examination, had a chat before he started and made recommendations for my next appointment Also Maria and Tony were very complimentary during my hygiene scale & polish, chatted all through through the procedure which kept me at ease.

Dear Westmount Dental Team, I am writing to formally raise a complaint regarding the unacceptable service I received at your practice on 21st July. I had an appointment booked for 1pm under what I understood to be my correct name. However, upon arrival — despite being only 9 minutes late due to the lack of parking at your premises and having to walk — I was informed that my appointment could not be honoured. There are yellow lines around all blocks of the building and it was my first time at the practice. I have a business myself and understand that when someone no shows for an appointment there is a charge, however 9minutes and no booking terms and conditions being sent out with no agreement to this policy on my behalf, it is outrageous to charge me £100 for a service I did not receive. You are profiting from my misfortune of not finding a parking space and the manager would not even come and explain this situation to me as to why I would not receive my payment back or a reschedule of the appointment If you are reading this, do not go to Westmount Dental as the moral compass of the company is all wrong I would like to highlight the following points of concern: • I was not provided with any appointment confirmation, correspondence, or your terms and conditions either by email or text prior to attending • The appointment was incorrectly booked under the wrong name, which I was not made aware of until I arrived - (melissa white)? Which is why I have probably not received any email or text with any information of my appointment? • The lack of onsite parking was not communicated, nor were alternative arrangements suggested, leaving me no choice but to find parking further away and walk to the practice, which contributed to my slight delay • I was met with no understanding or flexibility despite these issues being entirely outside of my control. I am absolutely disgusted by the lack of customer care demonstrated and I feel my time and custom were treated with little regard. I would like to obtain a full refund of my treatment payment of £100 due to the fact I have not received any treatment nor was told anything about a late fee. I did show up to the appointment late by 9minutes but this was due to the lack of parking at your practice and it being my first appointment there. I would have expected some human decency and a good will gesture to have been applied to my situation due to keeping a long term private paying customer. I expect a written response to this complaint within 7 working days, and a clear explanation of how you intend to address this matter and improve your processes to avoid similar experiences for future patients. Please acknowledge receipt of this email at your earliest convenience. Yours sincerely, Melissa Wright

Not happy with this dentist at all. I have more pain than I started off with and the staff were rude. I wish I had read all the other reviews before wasting nearly a grand on bad care. Definitely not going back and will be thoroughly checking any new dental practices out before having any more treatment from now on. Also theres no car park and no where close to park.

I have been with this dentist for a number of years. I have had 4 consecutive appointments cancelled by the practice without reason. I was not contacted to explain why the appointments had been cancelled yet when I cancelled my direct debit I was contacted within 2 hours. I was also not informed there would be a 'setting up/admin fee' for the direct debit. The place has never been the same since Mr Macdonald left.

Such a disgusting work they done. I visit this place for treatment of my tooth. I thought they are the best but I’m totally disappointed with there work . They took my tooth out and gave me an artificial tooth which I think not the best way of treatment. I visit this place 3 times totally useless I just waste my time waste my money . They charge me £1300 something but I’m not happy with them. £1300 pound for an artificial tooth seriously! I just gave them my 1 month salary . When I talk or eat THAT ARTIFICIAL TOOTH get removed automatically from its place. One day I was talking with my friend and that tooth came out of my mouth. I just feel so ashamed. I lost my face personality. I visit last time for some solution but they didn’t listen me properly and behave rudely.

Great as usual. Gavin is always very professional, informative and helpful. My best dentist ever. Reception staff is very friendly, helpful and provide great service each time. They all know us all so well, that you feel you visiting friends, not the dental practice. Fab choice of people!

Many thanks to Gavin and the rest of the team. Westmount is without doubt the best dental practice I've ever used and will gladly recommend them to anyone needing treatment. 😁

Friendly staff, lots of treatment options. Reception staff, dentists & dental assistants all really friendly & nice. Mr Hudson is a great dentist. Had him years ago as a child at another dentists & is so nice, puts you at ease & really professional & really happy when got him as my dentist again & for my children. Couldn’t think if better dentist to have for my children. All The staff are great with children too. Nice and clean environment & always happy to help. You also get reminders of when appointments are due or if one is upcoming so you know when appointment is due. Which is really helpful.