Confident Dental & Implant Clinic

Please be very careful when getting treatment at this practice, make sure you get your invoice and treatment plan before treatment commences so that you can make an informed decision. I went for treatment in March 2025 to rectify an issue with my implant. The dentist checked it and went ahead with the treatment; however, I was not given my invoice until afterwards and was shocked to find a bill of £405! On the invoice it states the following; “Please note that your treatment will not commence until your written authorisation has been received” “I, (NAME), confirm that I have read and understood the above treatment plan and confirm my acceptance of the treatment to be carried out.” “I hereby give my full and written consent and authorisation to proceed with the treatment and the payment of the fees quoted” So, as I was given the invoice after treatment, they clearly did not follow their policies, and the invoice remains unsigned to this day! I definitely would not have agreed to treatment at this price until I had had a chance to get a second opinion. I made a formal complaint requesting a refund/compensation, I received a final written response in which they upheld 5 out of 6 points on my complaint however refund/compensation was denied! They maintained that I had given verbal consent, but I don’t agree that I can give any sort of consent if I have not been fully informed, they say this was satisfactory for the treatment to commence, however according to their documentation this is clearly against their policies and procedures! They actually said they are going update their policies and procedures due to this incident. I also asked them to review with the assistant who was present at the time but they claimed they could not as this person had left the practice. Be very careful, review all documents before treatment to protect yourself. Also do not accept recommendations from other dentists until you have had a chance to do due diligence for yourself.

Professional as always. Receptionists are always lovely. Very helpful. Hygienist and dentist make a very nervous patient comfortable and at ease. First dentist in 50+ years I actually don’t mind going to!

I was referred by my own dentist to the Cleevelands Branch and the whole experience was excellent from start to finish. I was contacted on the same day of them receiving the referral to arrange an appointment and was offered one within a few days of contact. On arrival, I was greeted warmly by the reception team and didn’t have to wait long to be taken through for a scan. In fact I was leaving before my actual appointment time was due! Everyone I spoke to or met have been so welcoming and professional. I would highly recommend Confident Dental & Implant Clinic!

After a bad experience 7 years ago with a dentist my dental anxieties were quite debilitating. After registering with confident dental I would recommend them to everyone. My first visit was a very calm one (even though I was a bit of a sweaty mess) with the hygienist Megan and an assistant. I’ve now been for a hygiene clean twice - both times completely pain free cleaning with a very friendly vibe from all staff. Dentist Chris was very informative of treatments offered and which ones would be beneficial for me and my wants. Both visits have had Steph on reception and she’s just the person you want to be greeted by if you’re feeling a tad nervous. Friendly smile, makes you laugh and really relatable. The payment plans offered are well worth the money too and you can increase/decrease the plan depending on your budgets. I couldn’t fault the confident dental team/practice in any way! If you’ve had a bad experience or are generally nervous when it comes to your teeth and gums, this is the place you’ll want to register with :)

My six monthly hygienist clean went like clockwork, from the timely reminders to the in surgery visit. My appointment was on time and all the staff were very nice . A special thank you to Megan for her gentle handling, professionalism and advice.

From the minute you walk in you feel confident that this place is going to give an outstanding service. From the super clean and contemporary reception, to the treatment room, which is fabulous and very state of the art. The reception staff are all so friendly and helpful and made me feel comfortable straight away - important when you are at the dentist! I was having Airflow treatment and my teeth have never felt so clean and fresh. I would highly recommend. I will be back

After trying two other dentists in Cheltenham, I wanted to give this practice a try as well. At the time I was unable to book the Cheltenham one as it was busy, so decided to come here instead, despite being slightly further away. This was a good move as I’m pleased with my choice to come here for some extensive treatment. My initial appointment was with was dentist Shazia who was friendly and welcoming (actually seemingly unusual based on my visits to other dental practices). After not visiting dentists for a quite a while, and have some back experiences in the past, I was pleased to feel comfortable with her. Shazia used a camera to take many images of my mouth to build up a 3D model of what all my teeth looked like. She took the time to talk about everything that was going on, including taking x-rays and even AI to show areas of decay and what would be needed. I was a little apprehensive on returning for having 3 fillings done in one session, but I had no reason to be. Shazia and nurse Chelsea were great and within no time at all the work was complete with very little discomfort. Having the TV in the ceiling was also beneficial to take my mind off things. It was certainly one of the best experiences having fillings done for a while (if having fillings can be described as this!) Steph and Chelsea on reception were friendly and pleasant to talk to and were always professional. Two visits to see hygienist Megan was also no problem. I didn’t find the practice pushy in any way (something that was definitely present somewhere else) and all the treatment suggested I feel was justified. I’ll be coming back for some more treatment and aim to keep this practice going forward.

Really pleased with these guys same day emergency filling haven’t been to dentist in a while rang a couple local dentist but no one could get me in. Called confident they got me in same day with a sister company. Dr Chris and his team were spot on extremely friendly. And now signed up with my local confident in Swindon. Good work guys